Answers without the runaround

Reach a real person at Casino Adrenaline

Chat, e-mail and phone reach our team every hour of the day, year-round, and replies start within minutes.

Get help now MGA licensed, 256-bit AES encryption

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278,586 NZ$

8,698 Playing now

Licensed by the Malta Gaming Authority (MGA/B2C/043/2011) since 2011

Average withdrawal processed in 27 minutes, up to NZ$37,000 per transaction

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Casino Adrenaline contacts

Before you wait: two faster ways than e-mail

Real people staff each route, because a working account should never wait on a form.

Fast lane, not a queue

Balance queries, bonus codes and anything urgent suit chat best: an agent answers in about 1 minute, day or night, inside your account.

Start chat

Can I send documents here?

Send documents, screenshots or a detailed complaint to [email protected] and expect a reply within 24 hours, which suits anything that needs a paper trail.

Write to us

Can someone talk me through this?

Ring +64 9 222 2880 (NZST) for a bonus that will not load or a lockout: the team picks up in roughly 3 minutes and can talk you through it.

Call support

Local details

New Zealand support on your clock

You will know the number to ring, the hour it answers and where to turn if play stops being fun.

Reach us

New Zealand phone+64 9 222 2880

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who watches

Supervisory authorityMalta Gaming Authority, MGA/B2C/043/2011

Get help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Have these five details ready, not the whole story

Keep these handy so the first reply already answers the obvious follow-up.

Registered e-mail address on the account
Your account username or player reference
Payment method and transaction reference
Date, time and amount involved
Screenshot of the screen with the issue

Direct inboxes

Send your question to the desk that owns it

You will send your question straight to the team that owns it and skip the forwarding step.

Your account

General support and account questions[email protected]

Document verification and KYC[email protected]

Money matters

Deposits, withdrawals and payment issues[email protected]

Other requests

Complaints, reviewed before the regulator[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Casino Adrenaline company details

Reading the small print before you deposit

Transparency sits at the core of how Casino Adrenaline runs its New Zealand-facing operation and answers players.

Company

Legal nameCasino Adrenaline Ltd.

Company numberC-93803 (Malta)

Registered addressLevel 4, Portomaso, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/043/2011

Written contact

Support e-mail[email protected]

Play ended badly: where to get real help

If gambling is causing harm, you do not have to sort it out alone. Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all work independently of Casino Adrenaline Ltd.

Gambling Helpline New Zealand. Trained staff talk through gambling worries by phone or online, day or night, with no judgement.

The Problem Gambling Foundation of New Zealand. Counselling and support groups across the country help players and their whanau rebuild.

Multi-Venue Exclusion Programme. One request can bar you from venues in a chosen area, not just one casino floor.

Full Story

Four steps to a ruling

Follow four steps if the first answer fails

After reading this you will know the exact route from a stuck query to a formal ruling.

A dated record of your case

Send your complaint to [email protected] with your account e-mail, the dates and any transaction references. Support logs it and confirms receipt in writing.

Casino Adrenaline reply in writing

A specialist reviews the case and replies with the findings and the reasons for the outcome. Give the account details they request, but never your password.

Ask for a second look

Should the outcome still not satisfy you, ask for a manager review in the same e-mail thread. A senior staff member reopens the file and answers again.

Taking it to the Malta regulator

When the internal route is exhausted, you may take the matter to the Malta Gaming Authority, which licenses Casino Adrenaline. Keep the full e-mail trail for that step.

Answers without the wait

Ask once, then read the reply

Worth reading when something about your account feels unclear and you want it sorted in one go.

trustCan I get a copy of my personal data?+

Yes. Write to [email protected] and ask for your data to be copied or erased. We confirm the request and may check your identity first, then answer within the period New Zealand privacy law allows.

trustWhy does your licence number matter to me?+

Because we run under a Malta Gaming Authority licence, MGA/B2C/043/2011, issued to Casino Adrenaline Ltd. That licence is what lets us take New Zealand players and binds us to player-protection rules.

trustCan I close my account at any time?+

Yes. Message live chat and state that you want the account closed. We close it, stop marketing, and any pending withdrawal is still paid; a self-exclusion lasts longer if you ask for one.

trustWhere do I find my account details for chat?+

Where your account is concerned, we need your full name, date of birth and registered e-mail address. Chat staff never ask for your password, and no one who does is working for us.

trustDo I need to call during office hours?+

Do I need to wait until Monday? No. Live chat, e-mail and phone all run around the clock, so a Sunday-night question about a stuck withdrawal is answered while you sit there.

trustWhat happens when my account is verified?+

What happens when we check your documents? Allow up to eight hours once photo identification, proof of address and a card image arrive. Payment requests wait until that check clears.

Answer windows you can plan around

Casino Adrenaline answers on a 24/7 rota

This block settles the wait you should expect before choosing one channel over another.

Live chat

Live chat hoursavailable around the clock

Chat first replyone minute

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail replytwenty-four hours

Phone

Phone number+64 9 222 2880

Phone waitthree minutes