Protection you set

Casino Adrenaline: play stays a pastime, not a habit

Play only from 18, and deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion sit in every Casino Adrenaline account.

Set a deposit limit

Licensed by the Malta Gaming Authority (MGA/B2C/043/2011) since 2011

At a glance

Limits, licensing and support at a glance

Worth a look on the evening you open your account, before any money goes in.

Minimum age18+

LicenseMGA/B2C/043/2011, Malta Gaming Authority

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Safeguards built in

Switch on the controls that suit your week

Read this on the day you notice play has crept past what you planned.

Before the first top-up

A deposit limit caps how much you can put in over a chosen period, and it is best switched on at sign-up, before your first top-up, when your head is clear about the budget.

A fixed sum for the night

A loss limit stops further staking once a set amount is gone, and it suits the player who wants a fixed sum for the night rather than a running balance.

A nudge at the hour

Session time reminders nudge you after a stretch of play, so the clock becomes visible again; switch them on if an evening session tends to run longer than you intended.

The morning after

A cooling-off period puts your whole account on hold for a break, with no play or deposits meanwhile; reach for it on the morning after a long night, while you still have your balance in view.

When a pause keeps failing

Self-exclusion closes the account to you for a longer stretch and is set here in your Casino Adrenaline account, since New Zealand has no national register; choose it when a pause keeps failing.

Control from the start

How do I set a limit in my account?

It settles where the figure sits and how you confirm it in your own account.

A quick detail check

Open your profile menu from the crowned account area once you are logged in, then check that your email address and verified details are the ones you expect to see.

Before and after you choose

Head to the limits section, and scan the list for the control you want rather than picking the first one on the page; each option caps something different.

Pick the right control

Choose the type of limit or the break you need, then read the summary line to be sure it names the control you meant and not the one beside it.

Check it took

Approve the change, then reopen the profile menu and look again: the new figure or pause should be sitting in the limits list exactly as you set it.

A day off versus months away

Set a short pause tonight. Late in a session, a time-out lets you step away for hours or days without shutting anything down. Start it in your account settings, and the casino keeps your balance and history in place until the break ends.

Closed fully, not lightly. Some evenings it is clear a longer gap is needed, and self-exclusion closes your access for a long period. Chosen in the account, it cannot be lifted early, so decide with a clear head rather than mid-session.

Is there a national register here? No national exclusion register covers this market, so the account itself is where you close the door. Until you are ready to do it, the Gambling Helpline Aotearoa answers at any hour and can talk it through with you first.

Free support nearby

Ring someone who understands tonight

Removes the worry that asking for help costs money or gets you judged.

Gambling Helpline Aotearoa

A free, confidential line for players and whānau, open every hour of the day and reachable by phone or text. Its name and number sit below this text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer and cultural support through eighteen clinics nationwide, with a freephone and text service on weekdays. Details are listed under this block. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Before a login becomes a family problem

The 18+ rule at sign-up. From the moment an account is opened, the holder must be 18 or older, and photo identification is checked before any withdrawal goes out. A relative can ask support to review an account that looks shared.

Extra cover on shared devices. Quietly install blocking software on the shared laptop or the family phone before play becomes a habit. It filters gambling sites at device level, so a saved password in a browser no longer opens the door.

From confrontation to a phone call. Talking about money and mood without blame usually opens more than an argument does, and Gambling Helpline Aotearoa takes calls from relatives as well as players. Its line runs 24/7 and is free.

Signs that play has stopped feeling like fun

By the time a spend feels routine, the habit has usually been forming quietly for weeks. Catching it early makes a limit or a short pause far easier to hold, so read the list below with your own week in mind.

Look for these in your own week rather than in anyone else's.

Chasing a loss with another deposit
Hiding your play from people close to you
Spending money set aside for bills
Telling yourself you will stop after one more session
Feeling restless on the days you do not play
Borrowing to keep the account topped up
Playing to escape a flat or worried mood

Six plain answers

Limits, pauses and exclusion

The worry that a limit or a pause is difficult to arrange, answered in plain terms.

How do I help a relative who plays too much?+

Around the moment you notice a family member chasing losses, ring Gambling Helpline Aotearoa on 0800 654 655; the line runs 24/7 and its advisers speak with relatives as well as players. Free texting 8006 is there if talking feels hard. Problem Gambling Foundation adds free counselling and cultural support.

Do limits work the same on the mobile site?+

Sitting on the bus, yes: your limit screens live in the same account section of the mobile version, so a deposit cap chosen at the kitchen table holds wherever you log in. Nothing extra has to be switched on for a phone.

Why do you need ID before I can play?+

At the point of sign-up we check photo identification, because only players aged 18 or over may hold an account here. New Zealand rules require identity and age to be confirmed before an account goes live. That rule applies to everyone equally.

Can I close my account for good?+

At the moment you decide to stop for good, email [email protected] and ask for the account to be closed; support reads messages around the clock. Mention self-exclusion in the same note if you want your access blocked for a set period as well. Keep the reply for your records.

Can I cut a self-exclusion short if things improve?+

Halfway through, no. A self-exclusion stands for the whole period you chose when you set it, and it stays in place even if the urge has gone quiet. Choosing a shorter period at the start is the honest way to leave room to return.

What does a cooling-off period actually do to my account?+

During a cooling-off period, play is blocked while the rest of your account stays as it was, so your details and history wait for you. Once the period you chose runs out, play opens again. That break is meant to give you distance, not to punish you.