Four steps, once only

Casino Adrenaline KYC That Clears Payouts Faster

Our licence requires us to confirm who you are before money leaves the casino, and the review normally takes around 8 hours.

Begin my verification

Licensed by the Malta Gaming Authority (MGA/B2C/043/2011) since 2011

Answers up front

Less waiting, more certainty

By the end, you will know who checks you, under which licence, and how long the wait lasts.

Who runs the check

Casino Adrenaline Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/043/2011

Review time

8 hours

Deadline to clear

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Waiting on the team

Four moves, one clean pass

Here is the order that stops a request coming back for a second look.

Keep the edges in

Photograph your photo ID on a plain background and keep all four edges inside the frame; glare and cropped corners are the usual reasons a copy comes back.

Same address, fresh date

Send a bill or bank statement dated within three months showing your name and address as they appear on your profile; mobile phone bills usually fail that match.

Mask the middle digits

Card depositors photograph the card with the middle digits masked, leaving only the last four and your name visible; Skrill and Neteller players skip this step.

A clear answer soon

Close the browser if you like: nothing else is asked of you while the team works, and the outcome lands in your inbox within roughly 8 hours.

Document list

Which documents will we ask for?

Most failed checks are a blurry copy or an old address, so compare each one before sending.

Photo identification

ConfirmsWho you are

Must showFull face, all four corners, no glare

Proof of address

ConfirmsWhere you live

Must showName, address, date within three months

Payment card image

ConfirmsYour card belongs to you

Must showLast four digits and your name

Rejected once, approved next time

Blurred edges, missing corners. Re-shoot the card on a flat surface, because a blurry edge or a missing corner hides the details our reviewers must read. Rest the document flat in daylight Hold the phone still until it focuses

A photo they can verify. Send a photo of the actual paper, since a screen grab shows no texture and our reviewers cannot confirm it is genuine. Lay the original on a table Photograph it with your phone camera

Swap in a current bill. Pick a recent bill, because an old one no longer proves where you live today and fails the address check. Choose a bill from this season Check the date before you upload

Show where your money came from

Expect a funds question once your play grows, because our Malta Gaming Authority licence, MGA/B2C/043/2011, obliges us to know where money comes from. Treat it as routine paperwork against money laundering, never as an accusation aimed at you.

Have one of these ready and the review moves quickly:

Recent payslips from your employer
Bank statements for your account
A tax notice showing income
A pension or benefit letter
A sale contract for property

Check points

Signals that bring a document request

Each trigger is written into how we run checks, so you can see it coming.

Expect a funds question

Take a large deposit or payout as a cue for a funds check: a sudden jump in size asks us to confirm the money is yours.

Before payout, after proof

Reach your first cash-out and we close the loop: photo ID, address proof and a card image land with our verification team before money moves.

New method, fresh check

Swap to a fresh payment method and we check it is yours, matching the account name against your ID before the next withdrawal clears.

Align your details

Correct a mismatched name or address, since small differences between your profile and the papers you send hold the check until both sides agree.

Fewer questions left

Still waiting on your documents?

Most people worry a small photo or an old bill will hold up the payout, and it rarely does.

Can I send my ID by taking a photo on my phone?+

Yes, a phone photo of each document is accepted, as long as all four edges sit inside the frame and nothing glares on the surface. Keep the file sharp and unedited, then send it to [email protected].

When do I have to do the check - before my first withdrawal?+

At the latest, yes: our Malta Gaming Authority licence makes the check compulsory before your first payout leaves. We may ask sooner, at registration or just after your first deposit, so watch your inbox for a request from [email protected].

Will I be asked to send the same papers again later?+

Usually not, once a document has passed it stays on file. We only come back to you if a card expires, an address changes, or a routine source of funds review needs a fresh statement. In those cases the request names exactly what to send.

What happens if I changed my name since my ID was issued?+

Send the ID plus a document that shows the change, such as a marriage certificate or a deed poll copy. Adding a short note about the difference helps the reviewer match both names in one pass. Our team will reply with anything further it needs.

Is my passport and bank statement safe with you?+

Yes, files travel over 256-bit AES encryption and are seen only by the team handling your check. We use them to confirm who you are and to meet our anti-money-laundering duties, nothing else. Ask [email protected] for anything about your data.

Which regulator issues your licence and what is the number?+

The Malta Gaming Authority supervises Casino Adrenaline Ltd. under licence MGA/B2C/043/2011. That licence is the reason identity and AML checks are part of the account process rather than an optional extra. Company number C-93803 (Malta) sits on our records too.